top of page

Shipping & Returns

Shipping Policy

UK Delivery

UK Tracked 24 £3.30, Free delivery on order over £25.

Delivery times are for In Stock items only.

If your order contains multiple items of which at least one is Made to Order, then we will only dispatch the order once all items are ready.

We only post orders on weekdays, so all orders placed over the weekend will be processed on the next working day.

UK Public Holidays will affect delivery dates. We are unable to deliver on a Bank Holiday.

Your Ring will come carefully packaged a velvet porch and a Kraft gift box

Your Earrings will come carefully packaged with a Kraft display card and wrapped in tissue paper. 


International Delivery

International Tracked and Signed Delivery costs £9.75.


Estimated delivery time for international orders are:

  • Europe 3-5 business days

  • Rest of World 6-7 business days

Your parcel will need a signature on arrival, so unfortunately we cannot send to an unmanned PO BOX.


* Please note that delivery times are dependent on the stock availability of your item. Estimated delivery times will be shown clearly at the checkout. Once your order has been dispatched, you will receive a confirmation email with tracking details. 

For all EU Customers:

Now the UK has left the EU, please note there has been a significant change in the way taxes are handled for our EU customers.

  • We will no longer charge VAT (UK tax at 20%) on your purchase.

  • Instead you will need to pay the relevant domestic VAT / tax rate, applicable customs, plus your local authority's handling charge when your item arrives.

  • Unfortunately we cannot offer guidance on what the domestic charge will be at this time, as it varies across the EU.



All orders being dispatched to the EU are not inclusive of VAT (20%).

EU and Non EU orders are exclusive of VAT (20%). This is removed from your order at the checkout.

*Please be aware that any duty and taxes that may be due in the country of destination, are the responsibility of the customer. 

Return & Exchange Policy

We accept non customised order within 14 days of purchase, if you need to return please contact us via here. Please state your name, order number, email address and reason for returning. your email will be process within 24hrs.

I cannot accept return for customised order, if you can any issue please contact me here, please include your name, order number and any issue with your order. 

If your ring doesn't fit, I am happy to make any adjustment for your free of charge, please contact me here, please include your name, order number and the ring size  you're required to change. I will send you an address to post your order, your ring will be adjusted within a week once I received the item. 

bottom of page